Storage Leytonstone Privacy Policy
This Privacy Policy explains how Storage Leytonstone collects, uses, stores and protects your personal data when you use our storage services in the Leytonstone area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Storage Leytonstone customers and prospective customers in the Leytonstone area, regardless of how they contact or interact with us.
Who this Privacy Policy applies to
This Privacy Policy applies to individual customers, sole traders, small businesses, and any person acting on behalf of a business or organisation who enquires about, uses, or has previously used Storage Leytonstone services in the Leytonstone area.
By engaging with our services, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will apply the version in force at the time we process your personal data.
Personal data we collect
We only collect personal data that is necessary for the provision and management of our storage services. The types of personal data we may collect include:
Identification and contact details: name, postal address, billing address, service address, and other basic contact details you provide to us. Account and contract information: customer reference numbers, contract details, storage unit details, payment plans, invoices, and account history. Transaction and payment data: records of payments made, payment method, payment status, and related financial records held for accounting purposes. Communication data: records of communications with you, including enquiries, feedback, complaints, and any information you choose to provide when contacting us. Usage data: information relating to your use of our storage services, such as dates of access, duration of storage, and related operational information.
We do not intentionally collect special category personal data, such as health information, political opinions, or biometric data. We also do not intentionally collect personal data relating to children, as our services are designed for adults.
How we collect your personal data
We collect personal data directly from you when you contact us for an enquiry, request a quotation, enter into a contract for storage services, manage your account, or communicate with us in any way. We may also collect personal data during the normal course of providing our services, such as through the administration and management of your storage agreement.
In some cases, we may receive personal data about you from third parties, for example where a business or organisation provides your contact details in order to arrange storage on your behalf, or from payment services providers in connection with verifying payments.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis to do so under the UK General Data Protection Regulation. Depending on the circumstances, we may rely on the following lawful bases:
Performance of a contract: where the processing is necessary to enter into or fulfil a contract with you, including providing storage services, managing your account, arranging payments, and communicating with you about your contract. Legal obligation: where we must process certain personal data to comply with legal and regulatory obligations, such as bookkeeping, tax requirements, and record-keeping obligations. Legitimate interests: where the processing is necessary for our legitimate business interests or those of a third party, and these interests are not overridden by your rights and freedoms. These interests may include managing and improving our services, preventing fraud, and maintaining the security and integrity of our business. Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as receiving certain types of marketing or promotional information. You can withdraw your consent at any time.
How we use your personal data
We may use your personal data for the following purposes:
To provide, manage, and administer storage services in the Leytonstone area. To set up and maintain your customer account and contact records. To handle payments, billing, invoicing, and debt management. To respond to your enquiries, complaints, and requests. To manage our relationship with you, including communicating important information about your contract, changes to our terms or policies, or service updates. To comply with legal, regulatory, and tax obligations. To help prevent and detect fraud, misuse of our services, or other unlawful activity. To improve and develop our services, business processes, and customer experience, where this is consistent with your rights.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The exact retention period for each category of data depends on factors such as the nature of the information, our contractual relationship, and statutory retention periods. In general, we retain contract and billing records for a period required by law for tax and accounting purposes, which is often a number of years after the end of your contract. Communication data and enquiries are usually retained for as long as necessary to manage our relationship with you and to handle any disputes or follow-up actions.
When the applicable retention period expires, we will either securely delete or anonymise your personal data so that it can no longer be associated with you.
Data processors and sharing of your information
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may provide services such as payment processing, accounting support, document storage, or IT and system administration.
When we use data processors, we ensure that they are subject to contractual obligations that require them to process personal data only according to our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also share personal data with other third parties where required by law, such as with regulatory bodies, law enforcement agencies, or tax authorities, or where it is necessary to protect our rights, property, or the safety of our customers or others.
We do not sell your personal data to any third party. If we were to consider any change in the structure of our business, such as a sale or reorganisation, we may need to share relevant personal data with potential buyers or advisors, subject to appropriate confidentiality obligations.
International transfers
Our primary aim is to store and process your personal data within the United Kingdom or other locations that provide an adequate level of data protection. If, in limited cases, your personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure that your data is treated securely and in line with applicable data protection laws.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include secure storage, access controls, staff training, and regular review of our information security practices.
While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping your own account details secure where applicable and for notifying us if you suspect any unauthorised use of your information.
Your data protection rights
Under the UK General Data Protection Regulation, you have certain rights in relation to the personal data we hold about you. These rights may be subject to conditions and legal limitations, but generally include:
Right of access: you have the right to request copies of your personal data and information about how we process it. Right to rectification: you have the right to request that we correct or complete any inaccurate or incomplete personal data. Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Right to restriction of processing: you may have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a complaint or request for rectification is being investigated. Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller where technically feasible. Right to object: you have the right to object to processing that is based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims. Right to withdraw consent: where we rely on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
How to exercise your rights and complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Storage Leytonstone handles your personal data, you can contact us using the normal communication methods you use as a customer.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect from the date they are published in the updated Privacy Policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a Storage Leytonstone customer in the Leytonstone area.
