Storage Leytonstone Full Terms and Conditions
These Terms and Conditions set out the basis on which Storage Leytonstone provides storage and related services, including collection, delivery and removal assistance where applicable. By placing a booking, using our storage facility or arranging removal-related services with us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following words have the meanings shown:
Customer means the person, firm or company who requests and uses our services.
Services means storage, handling, loading, unloading, and any associated removal or transport services as agreed at the time of booking.
Goods means the items you deliver to our premises or that we collect for storage or transport on your behalf.
Contract means the agreement between you and Storage Leytonstone incorporating these Terms and Conditions.
2. Scope of Services
Storage Leytonstone offers secure storage facilities and may also provide associated removal and transport services for domestic and commercial customers. The precise scope of services, including but not limited to collection, delivery, loading, unloading and duration of storage, will be confirmed in your booking confirmation or written quotation.
Any service not expressly included in your quotation or booking confirmation will be deemed excluded and may be chargeable as an additional service if requested later.
3. Booking Process
3.1 You may request a quotation for storage or removal-related services by providing accurate details of your requirements, including the approximate volume and nature of goods, collection and delivery addresses if applicable, access information and desired dates.
3.2 Quotations are provided based on the information you supply. If that information is inaccurate or incomplete, we reserve the right to amend or withdraw the quotation or adjust the price accordingly.
3.3 A booking is not confirmed until we have issued a written confirmation setting out the services to be provided, the charges applicable and the dates or periods of service. We may refuse any booking at our discretion.
3.4 If you request changes after confirmation, such as revised dates, additional storage units, different addresses or significantly different volumes of goods, we will seek to accommodate these where possible, but this may be subject to availability and additional charges.
4. Customer Responsibilities
4.1 You are responsible for ensuring that all information provided to us is complete, accurate and kept up to date, including your name, billing address and any access instructions.
4.2 You must ensure that goods are properly packed, labelled and prepared for storage or removal. Fragile or high-value items should be clearly identified to us at the time of booking and appropriately protected by you before handover.
4.3 You must ensure safe access to any property from which we collect or to which we deliver goods. This includes securing all necessary permissions for parking, loading and unloading, and informing us of any parking restrictions, access limitations, stairs, lifts or other relevant conditions.
4.4 You must not store or present for removal any prohibited or dangerous goods as set out in these Terms and Conditions.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, all charges for storage and removal-related services are payable in advance. For ongoing storage arrangements, charges are usually levied on a weekly or monthly basis as specified in your agreement.
5.2 Storage fees are based on the size and type of storage space and the agreed duration. Removal or transport charges are typically based on time, distance, volume and any additional services requested.
5.3 We reserve the right to require a deposit at the time of booking. Any deposit paid may be applied against final charges or retained in accordance with the cancellation terms set out below.
5.4 If payment is not received by the due date, we may at our discretion:
a) Suspend access to the storage unit or suspend ongoing services.
b) Charge interest on overdue sums at the statutory rate allowable under UK law.
c) Recover from you all reasonable costs incurred in pursuing late payments, including legal and administrative costs.
5.5 All prices are quoted in pounds sterling and may be subject to any applicable taxes or levies imposed by law.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by giving us notice in writing. The amount of notice required and any applicable charges will depend on the type and timing of the services booked.
6.2 For storage bookings due to commence on a specific start date, if you cancel:
a) More than seven days before the start date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
b) Within seven days of the start date, we reserve the right to retain all or part of the deposit and charge for any services already provided or costs incurred.
6.3 For removal or transport services, if you cancel:
a) More than seven days before the service date, cancellation is generally permitted without additional charge, subject to any non-refundable third-party costs.
b) Between seven days and 48 hours before the service date, we may charge up to 50 percent of the quoted price.
c) Less than 48 hours before the service date, we may charge up to 100 percent of the quoted price.
6.4 We may cancel or amend a booking if we are unable to provide the services for reasons beyond our reasonable control, including but not limited to adverse weather, road closures, industrial action, staff illness or equipment failure. In such cases we will endeavour to offer an alternative date or refund any prepayments for services not provided. We will not be liable for any consequential loss arising from such cancellation.
7. Use of Storage Units
7.1 Storage units may only be used for storing goods that you own or are authorised to store. You must not use the storage facility for living in, working from, or any illegal or unsafe activity.
7.2 Prohibited items include, but are not limited to:
a) Explosives, firearms, weapons or ammunition.
b) Flammable or combustible materials, including petrol, diesel, gas canisters, paints and solvents.
d) Perishable goods, live animals or plants.
e) Stolen goods or any items obtained unlawfully.
7.3 You must not attach anything to the walls, floors or ceilings of the unit, or make any alterations to the unit or the facility.
7.4 Access to the storage facility will be provided in accordance with our published opening hours or any specific access arrangements agreed with you. We reserve the right to vary access times for security, maintenance or operational reasons, and will provide reasonable notice where possible.
8. Waste and Environmental Regulations
8.1 You are responsible for removing all of your goods and any associated packaging or waste from the storage unit at the end of your contract.
8.2 You must not leave unwanted items or waste anywhere on our premises, including corridors, loading areas or outside spaces. Any items or waste left behind may be treated as abandoned and disposed of at your cost.
8.3 All disposal of waste must comply with applicable UK waste management and environmental regulations. Where we agree to dispose of items on your behalf, additional charges will apply and we will use licensed waste carriers or disposal facilities where required.
8.4 You must not store or present for removal any hazardous waste without our express written consent. We may refuse to handle any goods that we reasonably suspect to be hazardous, contaminated or in breach of environmental regulations.
9. Insurance and Risk
9.1 You are responsible for ensuring that your goods are adequately insured while in transit and while in storage. Our standard service charges do not include insurance cover for your goods unless expressly stated in writing.
9.2 Risk in the goods remains with you at all times. While we will take reasonable care in handling and storing your goods, we do not accept responsibility for loss or damage except as set out in the liability section below.
9.3 You should not store goods of exceptional value, including but not limited to high-value jewellery, cash, important documents or irreplaceable items, unless you have taken appropriate steps to insure them and have notified us in advance.
10. Liability
10.1 We will exercise reasonable skill and care in providing our services. However, our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited as set out in this clause.
10.2 We will not be liable for any loss or damage to goods that:
a) Arises from your failure to properly pack, secure or protect items.
b) Is caused by inherent defects, deterioration or fragility of the goods.
c) Results from your failure to declare the nature or value of the goods when requested.
d) Relates to prohibited, dangerous or unlawful items.
10.3 Our total liability for loss of or damage to goods, whether in transit or in storage, shall not exceed a reasonable market value of the items affected, subject to any financial cap specified in your quotation or booking confirmation.
10.4 We will not be liable for any indirect or consequential losses, including loss of profit, business interruption, loss of data or loss of opportunity, arising out of or in connection with the services.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under UK law.
11. Indemnity
You agree to indemnify us and keep us indemnified against all claims, demands, losses, costs and expenses incurred by us as a result of your breach of these Terms and Conditions, including but not limited to any claim relating to prohibited items, environmental breaches, damage to our property or the property of third parties caused by your goods.
12. Right of Lien and Disposal of Goods
12.1 We have a lien over your goods for all outstanding charges and any other amounts due under the Contract. This means we may retain possession of your goods until all sums owed are paid in full.
12.2 If you fail to pay any sums due within a reasonable period after written notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods in order to recover the amounts owed, including any reasonable costs of sale or disposal.
12.3 Any remaining proceeds after deduction of amounts owed and costs will be held for you, but we will have no obligation to pay interest on such sums.
13. Termination of Storage
13.1 Either party may terminate an ongoing storage arrangement by giving the period of notice specified in your agreement or, if none is specified, by giving not less than 14 days written notice.
13.2 On termination, you must remove all goods from the storage unit and leave it clean and free of waste by the agreed termination date. Any continued occupation beyond that date may incur additional charges.
13.3 If you fail to remove your goods, we may treat them as abandoned and exercise our rights under the lien and disposal provisions above.
14. Data Protection and Privacy
We will collect and process personal information about you in order to provide our services, manage your account and comply with our legal obligations. We will handle your personal data in accordance with applicable UK data protection laws. By using our services, you consent to such processing. Further details of how we use your information may be provided in our privacy information made available to you separately.
15. Complaints
If you are dissatisfied with any aspect of our services, you should notify us in writing as soon as possible, giving full details of your concerns. We will investigate and respond within a reasonable timescale, and may request additional information or evidence to help us resolve the matter. Raising a complaint does not affect your statutory rights.
16. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to you and will apply to new bookings and ongoing contracts, subject to any legal requirements. If a change materially affects an existing long-term storage contract, we will endeavour to provide reasonable advance notice.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Leytonstone agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Contract is between you and Storage Leytonstone. No other person shall have any rights to enforce any of its terms.
18.4 These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and Storage Leytonstone in relation to the services and supersede any previous understandings or agreements, whether written or oral.
